OUR COMMITMENT TO YOU

California Notice at Collection/State Law Privacy Rights: See the State law privacy rights section below for important information about your rights under applicable state privacy laws.

At Donor Egg Bank USA, a CooperSurgical company, your privacy is our top concern. Donor Egg Bank USA is part of a family of companies under CooperSurgical, Inc., including California Cryobank LLC and others. References made in this policy to California Cryobank will include Donor Egg Bank USA. Please contact us any time with questions or comments about our privacy practices here or by mail at the address listed in the "What if I have questions about my Personal data or your privacy practices?" section.

We have created this privacy policy to:

  • Explain how Donor Egg Bank USA, California Cryobank, and their other affiliated companies listed below collect, use, and disclose Information about you;

  • Help you understand your choices and options for accessing, updating, or removing Personal data (also, "Personal Information," "Data" or "Information").

If you choose to provide Personal Information to us, you explicitly agree to our collection and use of such Information, as described in this Privacy Policy. If you do not agree with this policy, please do not access or use our Services or interact with any other aspect of our business.

Except as otherwise noted, California Cryobank is a data controller (as that term is defined under the EU General Data Protection Regulation), which means that we decide how and why the Information you provide to us is collected, processed, and stored.

WHO IS COVERED BY THIS POLICY

The terms "California Cryobank", "CCB", "our", "we", “CCLS” or "us" refer to California Cryobank Life Sciences, California Cryobank, LLC, California Cryobank Stem Cell Services, Donor Egg Bank USA and "CCB DEB", LLC, as well as any officer, affiliate, director, employee, agent, or contractor of California Cryobank. The terms "you", "user", "client", "customer", "data subject" and "your" mean any person using our products or Services, or otherwise interacting with us (for example, using our website or phone calls with customer service representatives), unless a different privacy policy is displayed. This policy applies to both you and California Cryobank.

WHERE THIS POLICY APPLIES

We offer a range of websites and services, including those related to, but not limited to, providing donor semen, donor eggs, stem cell storage and processing, cryogenic preservation, and biostorage. We refer to all these services collectively, together with any other California Cryobank products, websites, and apps, as "Services" in this policy.

This Privacy Policy must be read along with our website user agreement and other agreements or contracts that are relevant to the Services, including, but not limited to, the Purchase and Storage Agreement and the Donor Consent Agreement (such agreements will be considered a "Service Agreement"). If the terms of use (also known as the "website user agreement") conflict with the terms of this Privacy Policy, the terms of this Privacy Policy shall control. If this Privacy Policy conflicts with the terms of a Service Agreement, the terms of the Service Agreement shall control.

CHILDREN’S ONLINE PRIVACY

California Cryobank does not knowingly collect data from children under 13, and in the EEA under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, that parent or guardian should contact us. If we become aware that a child has provided us with personal information, we will delete such information from our files.

INFORMATION WE COLLECT

We have provided the links below to help users understand how we collect and use their information. The Information (or "Data") that we gather can generally be categorized as either anonymous or personally identifiable.

1. HOW DO WE USE ANONYMOUS, NON-IDENTIFYING INFORMATION?

Anonymous (also referred to as "aggregate") data does not contain personally identifying Information. This Information may be used to measure or identify certain behavior patterns on our websites, such as the number of visits to a web page, most popular devices or operating systems, country of origin, average time spent on the website, viewed web pages, and more.

If we do combine Anonymous Information with Personal Information, the combined Information will be treated as Personal Information, as long as it remains combined.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We collect and use your Personal Information for business uses. Personal Information includes any personally identifiable Information like your IP address or purchase history, which we may collect automatically through Technologies, or Information that you provide us, such as your name, address, email address, phone numbers, payment information, photographs, Social Security number, or any combination of Information that could reasonably be used to identify you. Please note that if you contact California Cryobank for any reason, we may keep a record of that correspondence.

A. General ways in which we use your information may include, but are not limited to:

  • Using your Information to respond to requests;
  • Using your Information for internal purposes, such as auditing, data analysis, and research, to improve California Cryobank's products, Services, and customer communications;
  • Contacting you with promotional or informational emails that might be of interest if you opt in to receive them. You have the right to opt out of these emails by selecting the "unsubscribe from all future emails" link in the marketing emails we send you;
  • Contacting you or providing you with general health Information (like Information on certain health conditions) as well as Information about our products and Services;
  • Asking you for personal information when you answer a survey or quiz, or enter a sweepstakes, contest or promotion sponsored by California Cryobank on our websites or through social media channels, including Facebook, Instagram, Twitter, etc.;
  • Using our best judgment, we may disclose to your spouse, family member, or any other person you identify, information related to your services received from us. If you do not want these disclosures made, it is your responsibility to notify us;
  • When you report a problem with one of our sites or Services.

B. General ways in which we share your information may include, but are not limited to:

  • Sharing your Personal Information with agents, contractors, or partners of California Cryobank, in connection with services that these individuals provide to us, in order to improve our products and services and develop new ones. Please note that:

    • These agents, contractors, or partners are restricted from using your Personal Information in any way other than to provide Services for California Cryobank, or Services for the collaboration in which they and California Cryobank are engaged;
    • We will provide an individual the choice to opt-out or opt-in before we share your data with third parties other than those specified in our privacy policy, or before we use it for a purpose other than which it was originally collected or subsequently authorized. An individual who seeks to opt out of these transfers should submit a written request to the privacy contact listed in the "What if I have questions about my Personal data or your privacy practices?” section below.
  • Disclosing Personal Information to respond to legal requirements, to enforce our policies or federal regulations, or to protect anyone's rights, property or safety.

  • We may disclose Personal Information to other business entities, should we plan to merge with or be acquired by that business entity. Should such a transaction occur, we will require that the new entity follow this Privacy Policy with respect to your Personal Information;

    • We may disclose to the FDA health information relative to adverse events with respect to product and product defects or post marketing surveillance information to enable product recalls, repairs or replacement;
    • As required by law, your health information may be used or disclosed for public health activities such as assisting public health authorities or other legal authorities to prevent or control disease, injury, disability or for other health oversight activities.

C. Here are some, but not all of, the common ways in which we may collect, use, and/or share Information for each Service: Donor Sperm & Biostorage

  • Registration & Account Login In order to use our Services, we require certain Personal Information. When you register, you will no longer be anonymous; you will be considered a client. You may also be asked to set a security question or use a password to access your account online. You will also be required to provide security answers for authentication purposes when you log into your account. Our registration forms will specify the Information that you must provide, which may include, for example, your legal name, email address, and date of birth. You may edit this Information at any time in your online account or call us to have it updated. We collect this Information in order to provide you with our Services. Once you register, you are no longer anonymous to California Cryobank.

  • Billing & Credit Card Information If you decide to participate in any of our Services, you may be required to provide billing Information (such as credit card or debit card Information). Please note that CCB does not directly collect or store your financial Information – instead we use a reputable third-party company (the "Payment Processing Company") to collect and process your payment Information.

  • Orders When you place an order for any of our businesses, we send you an invoice and/or email confirmation so that you may reference or print any orders you have placed. This may require us to collect Information, including name, email, contract or customer number, or shipping address. This invoice may also be stored in your order history (where applicable). We may also reference these orders at any time in order to help you resolve account issues.

  • Account Information In addition to the Personal Information collected at registration, you have the option to provide us with other Information that will be required if you choose to proceed with a purchase. For example, we would require your address if you wish to place an order to store or ship donor sperm or donor eggs.

  • Storage Renewal For some of our businesses, we provide users the option to renew their storage accounts online. The Information we may need to collect in order to process your storage renewal includes your country, customer number, storage contract number, legal name, billing Information, and contact Information.

  • Pregnancy, Birth, or Loss Reports When you submit a pregnancy report (also called an "outcome of insemination report"), you will be asked to provide certain Personal Information, including your name and email address, along with health Information relating to your insemination procedure. We collect this Information to help us track donor pregnancies and to provide customers with medical updates on donors or donor offspring. We may also share this information with our stem cell services division.

  • Bulletin Boards Our bulletin boards are hosted on third-party software called "Vanilla Forums." At the user’s request, Vanilla Forums uses the email and password with which they registered on Cryobank.com to log them into the bulletin boards.

A Screen Name is created by a user. It is the user’s responsibility to use a unique screen name that doesn’t reveal personally identifiable information. Users may edit their screen name at any time.

An IP Address is collected by Vanilla Forums to identify users that may abuse the forum by using spam. Admins may block an IP address to prevent a user from spamming the forum.

Please note that any Information you post on our bulletin boards becomes public immediately and any Information (including, but not limited to, Personal Information) you disclose becomes publicly available. You should, therefore, use discretion in what you submit to these forums. Please click here for terms of use specific to our bulletin boards.

  • Sibling Registry Customers with reported pregnancies or births have the option of signing up for our Sibling Registry. California Cryobank uses Information submitted to confirm data subject status (for individuals who placed orders directly with us) and shipment of vials. If inseminations are done at a physician’s office, we cannot confirm the actual use of the specimen and/or resulting pregnancy. Individuals also may have opted to place orders through their physician. These individuals do not have their own CCB account number. In this case, we are only able to verify the physician’s account number and the approximate date of vial purchase.

  • Success Stories & Featured Photos Some users may choose to submit a photo of their family or their child and a testimonial for use on any of our websites or in any of our promotional materials. You agree that you will not search for or seek out clients featured on our website, nor use their likenesses for any purpose. This includes sharing images in Facebook pages or groups (or other digital or social media channels), via email, forums, or other channels. Users may contact us any time to have their photo or story removed from our website.

  • Website User Testing In order to improve new features and Services, we sometimes engage in website user testing. We will collect user names and email addresses, as well as device types, to set up user testing sessions. After user testing is complete, we may ask for a user’s address to ship items like gift cards. Once user testing is complete, we store a recorded voice or video recording of the user testing session. Users may contact us any time to have these recordings deleted or removed from our servers.

Donor Egg

  • Personal Information & Health Records The personal information and medical information, collectively "Health Information", that may be provided to us by your fertility practice is private and confidential. While we are not a healthcare entity, we are required by law to maintain the privacy of consumers’ Health Information.

You have the right to request a restriction on certain uses and disclosures of your information as provided by applicable law, inspect and copy the information we received from your healthcare provider as provided for by applicable law, request an electronic copy of your electronic file with us, request to amend the information we have on file with you as provided by applicable law, obtain an accounting of disclosures of the information we received as provided by applicable law, notify us if we may NOT disclose information to a spouse, family member or other person you have authorized, request communications of the information we have received by alternative means, revoke your authorization to use or disclose the information we have on file except to the extent that action has already been taken, or transmit copies of your information to third parties when requested by you, in writing.

We may disclose information on the phone voice mail that you have provided us. We attempt to leave the minimal information necessary unless you have authorized the security of your voice mail. After coordinating with your fertility practice, we may also send you information to the address provided in case we need to notify you of an adverse outcome from either the donor or offspring of the donor in the future.

  • Assured Refund Plan Your fertility practice may share your health information in the attempt to authorize you to participate in the Assured Refund Plan. While we request a standard template amount of information, it is sometimes necessary for us to request operative reports, among other items to confirm a decision to participate in the financial plan. We will ensure the security of this information in good faith.

  • Registration & Login In order to use our Services, we require certain Personal Information. When you register, you will no longer be anonymous; you will be considered a client. You may also be asked to set a security question or use a password to access your account online. You may also be required to provide security answers for authentication purposes when you log into your account. Our registration forms will specify the Information that you must provide, which may include, for example, your legal name, email address, and date of birth. You must call us to have this information updated. We collect this Information in order to provide you with our Services.

  • Enrollment If you choose to enroll, we may ask for certain Personal Information, including, but not limited to, your name, mailing or shipping address, fertility practice, physician name, nurse coordinator, e-mail address, date of birth, and phone numbers. Once you enroll, you are no longer anonymous to us and are considered a client.

  • Matches When we process any transactions applicable to your match, we will send you an invoice and/or email confirmation so that you may reference or print your transaction information. This may require us to collect Information, including legal name, email, contract or customer number, mailing address, or physician shipping address. We may also reference this information at any time in order to help you resolve account issues.

  • Care & Outcome Information Members of the staff or members of the quality improvement team may also use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the services we provide.

  • Quality Control & Regulatory Reporting Requirements We may disclose your information in a de-identified way for quality control and regulatory reporting requirements. For example, among other items, the embryological development of embryos, uterine lining, and pregnancy outcome are captured which allows us to identify quality trends. We may also share your name with the donor’s retrieval clinic for their tracking of tissue and for purposes of ensuring the appropriate tissue is shipped.

  • Research We may disclose information to researchers after we have reviewed the research proposal and established protocols to ensure the privacy of your information.